How does IoT work?

 In order to more easily visualize the functioning of the IoT, we need to go back to the origin of this concept. The term "Internet of Things" was coined in 1999 by Kevin Ashton, an executive at the multinational Procter & Gamble.


Ashton had the idea to put an RFID tag on goods and have them communicate with a radio receiver on the shelf to track sales and inventory and signal when replenishment was necessary. He then realized that such data collection could be used to solve many other challenges and problems.


Since then, billions of devices have been connected through other technologies and methods. Basically, they use integrated hardware and software to send and receive data over various communication protocols.

The IT Support Engineer is responsible for taking offer application and technical support to the users. They have to respond and resolve the support requests and service tickets. 

These connected “things” can, for example, use our smartphones as a gateway to the web, connect to some other piece of hardware in our homes, which acts as a hub, or connect directly through our Wi -Fi.


Connected devices often send data to cloud computing servers, where they are aggregated and analyzed. We can generally access the results through applications or browsers on our mobile devices.


What are the impacts of IoT on the routine of companies?

The impact of IoT on the corporate world is already huge. In the most varied segments, it is possible to notice advantages and challenges.


In general, we highlight:


greater visibility throughout the service process, allowing retailers to track orders from the moment they are placed until they reach consumers;

durable goods manufacturers can take advantage of connectivity to establish long-term relationships with consumers, offering ancillary services such as predictive maintenance and performance analysis;

more data from which marketers can obtain information about consumer behavior, leading to more intuitive and personalized websites for the individual consumer;

better customer engagement, which includes personalized communication and recommendations from the use of connected devices;

improvement in the analytical power of businesses, which can capture data and generate insights from the perception of patterns, for example;

facilities for innovation, since high connectivity allows combinations that can generate value in processes, products and services.

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